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Premier contactWhen you answer an emergency call from an English speaker, first say who you are. Use a calm and clear voice. Example: 'Hello, this is the emergency service. How can I help you?' Then ask for the location and what happened. Always speak slowly and repeat if necessary.
📖 Définition
Emergency: a serious situation needing immediate action.
📢 Rappel
Remember the polite form: 'How can I help you?'
💡 À retenir : Always stay calm and speak slowly.
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Commandes d'actionTo give instructions, use the imperative: verb first, no subject. Say 'Press the wound firmly' not 'You press the wound'. For negative commands, put 'Don't' before the verb: 'Don't move your leg'. Other examples: 'Lie down on your back', 'Stay still'.
⭐ À retenir
For negative commands, use 'Don't' before the verb.
🔍 Exemple
Don't give the patient food or water.
💡 À retenir : Imperative = verb first, no 'you'.
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Clarifier et confirmerAfter giving an instruction, check that the patient understood. Ask: 'Do you understand?' or 'Can you repeat that?' If the patient seems confused, repeat slowly using simple words. Reassure them: 'Help is on the way', 'Stay on the phone with me'.
📖 Définition
Reassure: to make someone feel less worried.
🔍 Exemple
Don't worry, the ambulance is coming.
💡 À retenir : Always confirm the patient heard and understood.
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Situations fréquentesFor bleeding: 'Apply pressure with a clean cloth.' For choking: 'Cough hard' and 'Bend forward.' For an unconscious person: 'Check if they are breathing' and 'Put them in the recovery position.' If no breathing, say 'Start CPR now.' Always ask if the patient is alone.
⭐ À retenir
Always ask if the patient is alone and if they can follow instructions.
🔍 Exemple
If the person is not breathing, start CPR.
💡 À retenir : Learn phrases for bleeding, choking, and unconsciousness.