Anglais médical · p2

Donner des consignes d'urgence par téléphone à un patient anglophone

Ce que tu dois retenir

Chapitre 1 — Starting the call: identify and reassure

Always stay calm and speak slowly.

Chapitre 2 — Use the imperative to give instructions

Imperative = verb first, no 'you'.

Chapitre 3 — Make sure the patient understands

Always confirm the patient heard and understood.

Chapitre 4 — Key phrases for common emergencies

Learn phrases for bleeding, choking, and unconsciousness.

Teste-toi

1. What is the first thing you say when answering an emergency call?

AA. Who are you?
BB. Hello, this is the emergency service. How can I help you?
CC. What do you want?
DD. Call me back later.
Voir la réponse

Réponse : B — B. Hello, this is the emergency service. How can I help you?

You must identify yourself and offer help politely. Option B is the standard opening.

2. Which sentence gives a clear instruction using the imperative?

AA. You should press the wound.
BB. Press the wound firmly.
CC. Can you press the wound?
DD. I want you to press the wound.
Voir la réponse

Réponse : B — B. Press the wound firmly.

The imperative starts with the verb and has no subject. 'Press the wound firmly' is a direct command.

3. How do you make a negative command?

AA. Use 'No' before the verb
BB. Use 'Don't' before the verb
CC. Use 'Not' after the verb
DD. Use 'Never' at the end
Voir la réponse

Réponse : B — B. Use 'Don't' before the verb

In English, negative imperatives use 'Don't' + verb, e.g., 'Don't move'.

4. What does 'Lie down on your back' mean?

AA. Stand up straight
BB. Sit in a chair
CC. Be in a horizontal position facing up
DD. Turn around
Voir la réponse

Réponse : C — C. Be in a horizontal position facing up

'Lie down on your back' means to be flat with the face and stomach pointing upward.

5. If you want to check understanding, you say:

AA. Goodbye.
BB. Do you understand?
CC. Hurry up.
DD. I don't care.
Voir la réponse

Réponse : B — B. Do you understand?

Asking 'Do you understand?' is the polite way to verify the patient heard the instruction.

6. Which phrase reassures the patient?

AA. The ambulance is not coming.
BB. Stay on the phone with me.
CC. You are wasting time.
DD. Call someone else.
Voir la réponse

Réponse : B — B. Stay on the phone with me.

'Stay on the phone with me' tells the patient you are still there and help is coming.

7. For a patient who is choking, you say:

AA. Lie down.
BB. Cough hard.
CC. Drink water quickly.
DD. Run around.
Voir la réponse

Réponse : B — B. Cough hard.

Coughing hard can help dislodge the object. Lying down or drinking water is dangerous.

8. What should you do if the patient is not breathing?

AA. Tell them to walk
BB. Start CPR
CC. Give them food
DD. Put them in a hot bath
Voir la réponse

Réponse : B — B. Start CPR

If the patient is not breathing, you must start CPR immediately and continue until help arrives.

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