🏥Appels sortants en anglais : joindre un spécialiste ou un service d'urgence
p2
Chapitre 1 / 425%
📞
Se présenter et demander
Commencer l'appel
When you make an outgoing call in a medical context, always start by identifying yourself clearly. Say your name, your role, and your department or institution. Then state the reason for your call in one short sentence. Use polite forms like 'Hello' or 'Good morning'. Finally, ask for the person or service you need. For example: 'Hello, this is Dr Martin from the cardiology department. I'd like to speak to the neurologist on call, please.'
📢 Rappel
Remember that in English, the caller usually says 'This is...' and not 'I am...' when identifying themselves on the phone.
🔍 Exemple
Hello, this is Nurse Dupont from the emergency room. I'm calling about a patient transfer.
💡 À retenir : Always identify yourself clearly at the beginning of the call.
Complète la phrase
Hello, this is Dr Martin the cardiology department.
🩺
Demander un spécialiste
Appeler un spécialiste
To reach a specialist, use polite request forms such as 'I'd like to speak to...' or 'Could you put me through to...?'. Be ready to give the patient's name, date of birth, and a brief reason for the consultation. If the specialist is unavailable, ask when they will be free or if there is another on-call doctor. Always confirm the next step: 'Should I send the patient now, or wait for a call back?'
📖 Définition
On-call specialist: a doctor available outside normal hours for urgent consultations.
⭐ À retenir
Use 'Could you put me through to...?' for a more formal, polite request.
💡 À retenir : Give clear patient details and the reason for the specialist request.
🚨
Urgences vitales
Appeler les urgences
In an emergency, state immediately: 'This is an emergency.' Then give your name, location, and the patient's condition in short, clear sentences. Use key phrases like 'The patient is unconscious', 'He is not breathing', or 'She has severe chest pain'. Follow the operator's instructions and do not hang up until told to do so. Remember to stay calm and speak slowly.
⭐ À retenir
For a cardiac arrest, say: 'Cardiac arrest, adult, not breathing, no pulse.' This triggers immediate dispatch.
📖 Définition
Triage: the process of sorting patients by urgency when multiple cases arrive at once.
💡 À retenir : Stay calm and give precise information about the patient and location.
✅
Clarifier et conclure
Gérer l'échange
During the call, if you don't understand something, ask politely: 'Could you repeat that, please?' or 'Can you spell that for me?'. Always confirm the key information before ending: repeat the name, dosage, or instructions. End the call with a polite phrase like 'Thank you for your help' or 'Goodbye'. If you need to call back, note the reference number or the name of the person you spoke to.
📢 Rappel
In English, 'Could you...?' is more polite than 'Can you...?' in professional phone calls.
💡 À retenir : Always confirm key information before hanging up.